How to Contact Mixue Malaysia: Official Website, Hotline & Office
Many people find our website while looking for a way to contact Mixue. We are an independent fan website and not Mixue, so we cannot help with orders, refunds or franchise applications. This guide collects the official contact details that Mixue Malaysia publishes on its own website so you can reach the right place. Details can change, so please confirm them on the official website before you rely on them.
Mixue Malaysia’s Official Website
Mixue Malaysia’s official website is mixuemalaysia.com. Mixue’s official statement says this, together with its own alternative address, is the only official website for Mixue Malaysia. Anything else that claims to speak for Mixue, including this website, should be treated as unofficial.
Business and Franchise Hotline
The official website lists a business hotline at 03-9767 1008 and describes it as the only hotline for investment and licence enquiries. It is intended for people interested in a Mixue franchise or business opportunity, not for order problems, so do not expect it to handle complaints about a drink you bought.
Head Office Address and Hours
The official website lists Mixue Malaysia’s office at Suite 21.04, 21st Floor, Wisma Chuang (formerly Central Plaza), 34 Jalan Sultan Ismail, 50250 Kuala Lumpur. It is an office, not an outlet, so you cannot buy products there. The listed office hours are:
- Monday to Friday (excluding public holidays): 9.00am to 12.00pm and 1.30pm to 6.00pm
- Saturday (excluding public holidays): 9.00am to 1.00pm
Which Channel Should You Use?
| What you need | Where to go |
|---|---|
| Franchise or business enquiry | Mixue’s official business hotline or the official website |
| A problem with an order in store | The outlet you visited |
| A problem with a delivery order | The delivery app you used, and the outlet if needed |
| Halal status of an outlet | The outlet’s displayed certificate, or JAKIM (see our halal guide) |
| A wrong price or mistake on our website | Our Contact Us page |
Before You Contact Anyone About an Order
If you have a problem with something you bought, a little preparation makes it much easier to get help. Whichever channel you use, have these details ready:
- The name and location of the outlet, or the name of the delivery app and the outlet listed on it.
- The date and time of your order, and your order number or receipt if you have one.
- A clear description of the problem, and a photo if the item was wrong or damaged.
- What outcome you are hoping for, such as a replacement or a refund.
Outlets are the first point of contact for issues with their own products and service. For delivery orders, the app’s own help section is usually the quickest way to raise a problem about missing items or late delivery.
Beware of Fake Franchise Offers
Mixue’s official statement, dated 1 March 2024, says that Mixue has not authorised any individual, website, platform or company to promote investment or licences under the Mixue or Mixue Malaysia name. It also warns that brands using similar names or adding prefixes and suffixes to Mixue are not related to the company. If someone offers you a Mixue franchise, check with the official website and hotline first. For a general overview of how franchising and outlets work, see our guide to Mixue outlets and franchises in Malaysia, but remember that we do not handle applications.
Frequently Asked Questions
Is mixuemalay.com the official Mixue website?
No. We are an independent, unofficial information website with no connection to Mixue Malaysia Sdn. Bhd. You can read more on our About Us page.
Can I order Mixue through your website?
No. To order, visit an outlet or use a delivery app. Our ordering guide explains the options.
How do I contact the team behind this website?
Email info@mixuemalay.com or use our Contact Us page.
